Shipping & Delivery
At Galaxy360Pro™, we take pride in making sure that every item made from us are of quality material, excellent workmanship & pay great attention to the smallest details.
SHIPMENT PROCESSING TIMES
We appreciate your kind understanding that all orders will be dispatched within 3 business days once you have made the order.
DELIVERY TIMES(Standard Shipping)
All orders are shipped from US, Australia, Shanghai, Hong Kong or Singapore depending on the proximity of your shipping address and our availability.
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United States |
7 - 10 Business Days |
| Canada, Australia | 9 - 12 Business Days |
| Rest of the World | 10 - 14 Business Days |
Express Shipping will take 4 to 7 business days depending on the speed of customs clearance.
We are not responsible for items not received due to incorrect/ incomplete shipping address provided or packages lost after delivery. If your package gets lost in transit, we will do everything we can to assist you. However, we are not responsible for packages once proof of delivery is generated.
Note: Due to the current COVID-19 pandemic and extremely high order volume during this holiday peak season, our couriers may experience delays in shipping and updating of information. Kindly allow additional 1 week for your order to be delivered after it has been processed. Please be assured that we will monitor all orders until it reaches you smoothly. Thank you for your understanding, and stay healthy!
Once your order has been shipped, you will receive an email containing your parcel tracking information. If you do not receive your Order Tracking Number (OTN) within 6 business days from the day you have completed your payment, please contact us for more information.
During this COVID-19 period, medical supplies are being prioritized by air freight carriers,
Feel free to email us at support@galaxy360pro.com if you have any queries.
PARTNER CARRIERS
Depending on the shipping address, your parcel will be delivered to you via our courier partners:
- United States: United States Postal Service (USPS), United Parcel Service (UPS)
- Spain: Correos
- France: La Poste
- Australia: Aramex Australia(Formerly FastWay Couriers), Australia Post
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Other Local Express Couriers
ANNOUNCEMENT ON COVID-19 SITUATION
We are one with everyone across the world as we take action against COVID-19. As we prioritise the safety of our customers, partners, and the community we share, we are implementing several preventive measures effective immediately and until further notice:
- Work from home implemented for Galaxy360Pro™ employees.
- Regular sanitation of our warehouse and fulfilment center, including workstations and mobile devices your orders might touch.
- Enforced temperature checks at all entry and exit points, and sanitizers made available at major access areas.
- Social distancing for all our warehouse personnel and delivery partners.
Our customer service team is here to help with any queries you may have.
- Send us an email at support@galaxy360pro.com 24/7 and we will respond within 3 working days.
We appreciate your support and understanding as we all navigate through this time.